All delivery charges are included in the final shopping basket and are dependent on the products selected for purchase.This charge is based on delivery to mainland UK (excluding the Scottish Highlands & the Islands where additional shipping charges will apply).

While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules. Our standard delivery leadtime is 3-5 working day on most conservatory parts but can usually be delivered within 48 hours upon request and for a small fee.

Any variation to web delivery date given will be advised to you by email or telephone. If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge.

We, at Conservatory Parts.co.uk, believe that hiding the transport costs in the prices of the products does not benefit the customer. Our carriage charges reflect the size and weight of your order and will always be shown separately to the cost of the products.

All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost.

Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.

Conservatory Parts.co.uk utilises national carriers and national pallet distribution networks as well as manufacturers own transport.

Multiple Deliveries

As a result some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.

Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.

You will be notified each time a part of your order has been dispatched so that you can keep track of your items.

If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail.

Delivery Instructions

Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant ‘Special Instructions in the box provided.

Accepting Your Delivery

Please check your goods thoroughly before signing for them.

If any part of your delivery is damaged or faulty please contact us by telephone on 01245 325588 or e mail sales@conservatoryparts.co.uk/

Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.

As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

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